Digital for memberships and events
A membership organisation runs on more than a website. It is a database of who's current, a payments stack for renewals and events, a booking system that has to agree with that database, and content that has to look different depending on who's logged in. Most of the difficulty is in the joins.
What usually needs fixing
The CMS, the CRM, the events platform and the finance system each hold a different version of the same person. Nobody trusts the numbers.
Lapsed members get found by exporting a spreadsheet and sending an email, not by the system doing it for you.
Booking a conference doesn't update a CPD record or a member's benefits, so someone reconciles it by hand afterwards.
Systems we integrate with
Typical membership stackNo two membership bodies run the same stack. These are the systems that come up most often, and the ones we plan for at architecture stage rather than discover halfway through a build.
Membership and CRM
The system of record for who is a member, at what grade, and since when. Everything else syncs to it.
Payments and renewals
Subscriptions, Direct Debit renewals and one-off event fees, reconciled back to one member record.
Events and booking
Booking, ticketing and waiting lists that write back to the member record rather than living in their own silo.
Learning and CPD
Course completions and CPD points that count as evidence, not just a certificate emailed to the member.
Email and communications
Segmentation by grade, renewal date and event history, kept true to the membership record in near real time.
Access and identity
One login across the website, the portal and the learning platform, with consent and access handled properly.
How we build the joins
An integration is not finished when data moves. It is finished when it fails safely, and someone knows.
We agree early which system owns each field, so nothing overwrites anything by accident.
Transactions queue and retry. An outage delays a sync; it never loses a record.
Errors surface to a named person with enough detail to act, rather than sitting in a log.
Providers change. We keep integrations behind a boundary so replacing one is a job, not a rebuild.
Then hand it to your team
The point of the architecture is what it lets your team do afterwards. Build an event, open a renewal window, change a benefit, publish to members only, without a ticket and without us.
Send us your membership stack
Tell us which CRM, which events platform and what has to keep working on renewal day. Thirty minutes is usually enough to say whether it is a six month job or a two year one.
020 3608 2525