Digital for eCommerce
An online shop is never just a shop. It is a catalogue synced to a warehouse, a CRM that has to agree with a card processor, a fulfilment stack somebody promised was 'just an integration', and a stock number that has to be right the moment someone hits checkout. Most of the difficulty is in the joins.
What usually needs fixing
The warehouse, the website and the marketplace feeds each show a different number. Overselling costs you a refund and a customer in the same afternoon.
Tiered pricing, account-specific catalogues and credit terms are normal in B2B and rarely supported out of the box.
Finance reconciles orders by hand because the platform, the payment gateway and the accounts package don't agree with each other.
Systems we integrate with
Typical eCommerce stackNo two retailers run the same stack. These are the systems that come up most often, and the ones we plan for at architecture stage rather than discover halfway through a build.
Platform and catalogue
The system of record for products, pricing and content. Everything else — stock, orders, search — has to trust what it says.
Payments
Card, wallet and buy-now-pay-later, all reconciled back to one order record without a spreadsheet at month end.
Stock and warehousing
The warehouse is the truth. A platform that disagrees with it is a platform that oversells.
CRM and customer data
Order history, service cases and marketing consent in one place, so support isn't guessing what a customer already told you.
Fulfilment and shipping
Rates, labels and tracking generated automatically, with exceptions surfaced rather than discovered by an angry customer.
Analytics, tax and compliance
Measurement and VAT handling designed in from the start, not bolted on after the first audit.
How we build the joins
An integration is not finished when data moves. It is finished when it fails safely, and someone knows.
We agree early which system owns each field, so nothing overwrites anything by accident.
Transactions queue and retry. An outage delays a sync; it never loses a record.
Errors surface to a named person with enough detail to act, rather than sitting in a log.
Providers change. We keep integrations behind a boundary so replacing one is a job, not a rebuild.
Then hand it to your team
The point of the architecture is what it lets your team do afterwards. Add a product line, launch a trade account, change a shipping rule, run a promotion, without a ticket and without us.
Send us your platform and stack
Tell us which platform, which payment providers and what has to keep working on day one. Thirty minutes is usually enough to say whether it is a six month job or a two year one.
020 3608 2525